Product
Anatomy & Terminology
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What do New Balance model numbers mean?
New Balance model numbers aren’t random - they’re designed to help you understand the shoe’s purpose, performance level, and fit. Here’s how to decode them:1. The Numbering System (e.g., 860, 1080,...
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What are the key parts of a shoe and what do they do?
Every shoe is made up of several key components, each designed to serve a specific purpose - whether it’s comfort, support, durability, or performance. Here’s a breakdown of the most important part...
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What do common shoe terms like medial, lateral, gait, overpronation, and supination mean?
Understanding basic shoe anatomy and movement terms can help you choose the right footwear for your needs. Here’s a breakdown of some commonly used terms:Medial vs. Lateral:Medial refers to the inn...
Care & Maintenance
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How can I maximise the life of my shoes?
The lifespan of your shoes can vary depending on how often they're worn, the activity they're used for, the surface they're used on, and how they're cared for.To help your shoes perform at their be...
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When should I replace my shoes?
Knowing when to replace your shoes is key to maintaining comfort, support, and injury prevention. Here’s how to tell:Signs It’s Time to Replace:Worn-out soles or uneven tread.Loss of cushioning or ...
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My shoes are squeaking — how do I fix it?
Squeaky shoes can be annoying, but they’re often easy to fix. Here’s what might be causing the noise and how to address it:Common Causes:Moisture trapped between the insole and outsole.Friction bet...
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How should I clean my New Balance shoes?
Keeping your New Balance shoes clean helps extend their life and maintain performance. Here's how to do it safely:Cleaning Steps:Remove the laces and insoles (if removable) before cleaning.Use a li...
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Why are there holes forming in the mesh or the inner lining of my shoes?
Mesh and inner linings are designed to be lightweight and breathable, but they can wear down over time — especially with regular use. Here’s what you need to know:Common Causes:Toe Pressure: Repeat...
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What should I do if the sole of my shoe starts to separate or wear down?
Over time, it’s natural for shoes to show signs of wear - especially if they’re used frequently or for high-impact activities. But even shoes that are rarely worn can deteriorate due to natural agi...
Features, Materials & Technologies
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What cushioning technologies does New Balance use in its shoes?
New Balance offers a range of cushioning systems designed to meet different performance and comfort needs. Here’s a breakdown of our most popular midsole technologies:ABZORBA blend of foam and rubb...
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Does New Balance manufacture vegan shoes?
Yes, New Balance offers select styles that are considered vegan-friendly. However, not all our shoes are guaranteed to be 100% free from animal-derived materials.What Makes a Shoe Vegan?No use of l...
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What fabric technologies are used in New Balance apparel?
New Balance apparel is designed to perform in all weather conditions, thanks to our proprietary fabric technologies:NB IceSweat-activated cooling and fast-drying fabric.Keeps you cool and dry in ho...
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What upper and structural features enhance New Balance shoe performance?
New Balance integrates advanced design elements into the upper structure of its shoes to improve fit, support, and durability:Fantom FitSkeletally engineered upper that provides ultralight support ...
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What’s the difference between water-resistant and waterproof shoes?
Understanding the difference between water-resistant and waterproof shoes helps you choose the right pair for your needs.Water-Resistant Shoes:Designed to repel light moisture like rain or splashes...
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What does “slip resistant” mean in footwear?
Slip-resistant shoes are designed to provide better traction on slick or wet surfaces, helping reduce the risk of slipping.Key Features:Specially engineered rubber outsoles.Tread patterns that chan...
Product Availability & Categories
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Tips for shopping restocks and new releases
Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets...
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How can I find out when items are restocked?
We know how frustrating it can be to miss out on a favorite style or size. Here’s how you can stay in the loop when items come back in stock:Sign Up for Restock Alerts:On the product page, select y...
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What should I do if my size is sold out?
If your size is currently unavailable, don’t worry - there are a few things you can do:Use the “Notify Me” Feature:On the product page, select your size and sign up for back in stock notifications ...
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What types of shoes and apparel does New Balance offer?
New Balance offers a wide range of footwear and apparel designed for performance, lifestyle, and sport-specific needs. Here’s a quick guide to our main categories:Footwear:Running Shoes: Engineered...
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What are New Balance collections and how do I shop them?
New Balance collections are curated lines of products that reflect specific styles, technologies, or collaborations.What You’ll Find:Performance Collections: Focused on running, training, and sport...