Delivery & Tracking
Delivery
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Can I order online and pick up in-store (Click & Collect)?
Yes! We offer store pick up for orders placed on our official website — currently available for the selected stores below: New Balance Suntec City New Balance Vivocity How it works: Select Pick up ...
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How much does shipping cost?
We offer one shipping option across:Standard ShippingSGD$6.00 flat rate on all orders below SGD$75.00FREE on all orders over SGD$75.00 for registered membersShipping costs are calculated at checkou...
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How will my order be delivered?
We use trusted delivery partner like Kerry Logistics (KEX) to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with your trac...
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Do you offer international delivery?
At the moment, we only deliver within Singapore.If you're located outside of Singapore, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.sg/int...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery usually takes 2 - 3 business days.Once your order is on its way, you’ll receive a shipping confirmation email wit...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps: Leave your parcel in a safe place (if available and safe to do so) Make a second attempt o...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do:Track your order:Visit our Order Status page and enter your order details to check the latest updates.Delivery timeframes:F...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery.If you can’t find the email, be sure to check your junk or spam folde...
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How can I track my order?
You can easily track your order status online. Just follow these steps:Go to our Order Status page.Enter your order number, email address, and billing postcode.Click "Check Status" to view the late...