Delivery
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Can I order online and pick up in-store (Click & Collect)?
Yes! We offer store pick up for orders placed on our official website — currently available for the selected stores below: New Balance Suntec City New Balance Vivocity How it works: Select Pick up ...
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How much does shipping cost?
We offer one shipping option across:Standard ShippingSGD$6.00 flat rate on all orders below SGD$75.00FREE on all orders over SGD$75.00 for registered membersShipping costs are calculated at checkou...
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How will my order be delivered?
We use trusted delivery partner like Kerry Logistics (KEX) to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with your trac...
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Do you offer international delivery?
At the moment, we only deliver within Singapore.If you're located outside of Singapore, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.sg/int...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery usually takes 2 - 3 business days.Once your order is on its way, you’ll receive a shipping confirmation email wit...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps: Leave your parcel in a safe place (if available and safe to do so) Make a second attempt o...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...