Account & Ordering
Account
-
I forgot my password - what should I do?
No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be s...
-
What are the benefits of creating an account?
Creating an account with us makes shopping easier and faster. Here’s what you’ll get:Faster checkout – Save your shipping and payment details for next timeOrder tracking – Easily view your order hi...
-
Do I need to set up an account to order online?
No, you don’t need an account to place an order - you can check out as a guest.However, creating an account makes shopping easier! You’ll enjoy faster checkout, order tracking, and exclusive offers...
-
How do I delete my account?
We’re sorry to see you go!If you’d like to delete your New Balance account, please email our Customer Care team at customercare@newbalance.com.sg. For security reasons, we’re unable to process acco...
-
How do I unsubscribe from emails?
We’re sorry to see you go!To unsubscribe from our emails, simply click the “Unsubscribe” link at the bottom of any email you’ve received from us.If you’re still receiving emails after unsubscribing...
-
Will you rent or share my contact information with other companies?
No - we respect your privacy.We’ll never rent, sell, or share your name, email, or contact details with other companies for marketing purposes. Your information is used only to process your order a...
Ordering
-
Can I cancel or change my order?
We know plans can change, but once an order is placed, we’re unable to make changes or cancellations. This includes: Changing the delivery address Adding or removing items Changing sizes or colors ...
-
Why did the item in my cart sell out before I could complete my purchase?
We understand how frustrating it can be to miss out on a highly anticipated release — especially after successfully adding the item to your cart. Here’s why this can happen, and how our website and...
-
What payment methods do you accept?
We offer a range of secure and flexible payment options to make checkout easy: 💳 Credit & Debit CardsWe accept Visa, Mastercard, and American Express.To protect your security, we verify all billing...
-
Can I pre-order items?
We do not offer a pre-order option for upcoming products or restocks on our site.Why Pre-Orders Aren’t Available:We aim to ensure accurate inventory and timely delivery for all customers.Offering o...
-
How can I find my order number?
You’ll find your order number in the confirmation email we sent you right after your purchase. It usually looks like this: NSG12345678.If you're a registered member, you can also find your orders h...
-
How do I know your site is safe?
Your security is our priority.Our website uses the latest encryption and security technology to protect your personal and payment information. You’ll notice a padlock icon in your browser’s address...