Account
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I forgot my password - what should I do?
No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be s...
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What are the benefits of creating an account?
Creating an account with us makes shopping easier and faster. Here’s what you’ll get:Faster checkout – Save your shipping and payment details for next timeOrder tracking – Easily view your order hi...
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Do I need to set up an account to order online?
No, you don’t need an account to place an order - you can check out as a guest.However, creating an account makes shopping easier! You’ll enjoy faster checkout, order tracking, and exclusive offers...
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How do I delete my account?
We’re sorry to see you go!If you’d like to delete your New Balance account, please email our Customer Care team at customercare@newbalance.com.sg. For security reasons, we’re unable to process acco...
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How do I unsubscribe from emails?
We’re sorry to see you go!To unsubscribe from our emails, simply click the “Unsubscribe” link at the bottom of any email you’ve received from us.If you’re still receiving emails after unsubscribing...
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Will you rent or share my contact information with other companies?
No - we respect your privacy.We’ll never rent, sell, or share your name, email, or contact details with other companies for marketing purposes. Your information is used only to process your order a...