If you’re not completely happy with your purchase, you can return it within 14 days from the order received date - completely FREE.
What you need to know:
- Items must be in new condition, as you received them.
- Items must be unworn (worn items will not be refunded).
- Pack items in the original packaging to keep them protected.
- New Balance reserves the right to refuse worn or damaged item.
Store pickup orders: Returns must be made at the original pickup store within 24 hours after submitting your return request online.
How to start a return:
- Click "Start Your Return" on our page and complete the online return form.
- Enter your order number and postal code, select the item(s) and reason for return, then submit.
- Pack your item(s) in the original packaging.
- Our courier will contact you to arrange a pick-up time, collect the item(s) from your original shipping address within 3-5 working days.
- If your order was delivered in separate parcels, return them separately.
What happens next?
- Collected return item(s) will be sent back to our warehouse for quality check.
- Allow 2 - 3 weeks for processing and verification after we receive your return.
- Refunds will be credited to your original payment method.
- Shipping fee is non-refundable unless the item received was defective.
- Refunds may take up to 10 business days after submission, depending on your payment provider.
Note: New Balance reserves the right to inspect and check the products for verification. A request for a refund may be refused in the event that the return instructions are not complied with.
Need help? Contact our Customer Care team anytime.