Exchanges, Returns & Refunds
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How do I return an item?
If you’re not completely happy with your purchase, you can return it within 14 days from the order received date - completely FREE.What you need to know:Items must be in new condition, as you recei...
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Can I exchange an item?
We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style:Return th...
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When will I receive my refund?
Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your origin...
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Can I return items at a New Balance store?
No, items purchased online at NewBalance.com.sg cannot be returned in-store.Why Not? Our online and in-store systems operate separately, which means store teams are unable to process returns for on...
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What should I do if I receive a damaged or defective item?
We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer ...